Becker, J., Höhenberger, S., & Riehle, D. M. (2017). Software-Tools zur Prozessmodellierung. In Handbuch Dienstleistungsmanagement (pp. 1007–1024). Vahlen.

@inbook{Becker2017Software,
	address = {M{\" u}nchen},
	author = {Becker, J{\" o}rg and H{\" o}henberger, Steffen and Riehle, Dennis M.},
	booktitle = {Handbuch {Dienstleistungsmanagement}},
	isbn = {978-3-8006-5242-6},
	year = {2017},
	pages = {1007--1024},
	publisher = {Vahlen},
	title = {Software-{Tools} zur {Prozessmodellierung}},
}